Eligible tsuruyatakiyu.site purchases can be returned within 30 days of delivery for a refund, minus applicable return processing fees.
Before starting a return, please note:
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned.
Items returned damaged beyond normal wear and tear may not qualify for a refund.
Returns must be shipped back in the original packaging or similar protective packaging.
If multiple items were delivered in a single package, please contact Customer Care at [email protected] for return assistance.
Refunds are issued to the original payment method. If the order was paid for with multiple payment methods, refunds are returned to the original payment methods based on how the payment was split.
Two-Piece Rug Systems must be returned together, including both the Rug Cover and Rug Pad.
Returns processing fees are deducted from your refund amount and vary based on the size and type of item being returned.
Tier 1: $15 CAD - Doormats, Bath Mats, Pillows, Pet Beds, and select small rug sizes (2x3, 2.5x7, 2.5x10, 2.5x12, 3x5)
Tier 2: $30 CAD - Medium rug sizes (4x6, 5x7, 6x9, 6' round)
Tier 3: $45 CAD - Large rug sizes (8x10, 9x12, 10x14, 8' round)
Products marked as Final Sale at the time of purchase are not eligible for returns, refunds, exchanges, or cancellations.
Ruggable Spot Cleaner & Stain Remover, Gift Cards and Sample Swatches are considered final sale and cannot be returned or exchanged.
Only items purchased directly from tsuruyatakiyu.site are eligible for return through Ruggable. If your item was purchased through a third-party retailer or website, please contact the original seller directly to process your return.
For more information about exchanges, please see our Exchange Policy.
Frequently Asked Questions