To get started, enter your order number and shipping ZIP code in our Self-Service Portal. Your order number appears in your order confirmation email and in your Ruggable account under Orders. It starts with a #, like #1011011, but enter the numbers only.
You can also start a return or exchange directly from your account by selecting Returns & Exchanges on the order card.
Once your request is complete, we’ll email you a prepaid FedEx shipping label. Package your item securely and drop it off at any FedEx location.
Separate shipping labels are required for each item being returned or exchanged.
Not sure if your item qualifies? Review which products are eligible for returns and exchanges before submitting your request.
Once we receive and inspect your return, we’ll issue your refund to the original payment method.
Exchanges are processed once your returned item is scanned and in transit.
Before starting your return or exchange, please note:
Returns processing fees apply to returned items.
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned or exchanged.
Items damaged beyond normal wear and tear may not qualify for a return or exchange.
Ruggable Spot Cleaner & Stain Remover and Sample Swatches are non-returnable.
If you received an incorrect or defective item, please contact our Customer Care Team before starting your request.
[Start Return or Exchange]
Frequently Asked Questions